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SAP CRM Online Training
SAP CRM COURSE CONTENTS
SAP CRM Basics- Introduction to SAP CRM
- SAP CRM Scope & Dynamicity
- SAP CRM Comparison with its peers
- CRM Functionalities
- CRM Functionalities
- CRM Business Processes
- CRM Business Scenarios for different industries Role of consultants & managers involved in projects
SAP CRM Architecture
- ECC Architecture
- CRM Architecture ECC & CRM Connectivity
- System Landscape
- CRM Architecture different Systems
SAP CRM & ECC Integration – Part – 1
- Settings needs to be maintained for integration
- Logical systems & clients RFC users & destinations
- CRM connectivity configuration tables
- Sites, Publications & Subscriptions
SAP CRM & ECC Integration -Part – 2
- Initial load & Delta load
- Object filtering
- Middleware settings
- Data exchange
- Synchronization
- Monitoring
Master Data
- Master Data
- Business partner
- Business partner relationship
- Business partner view, type, source
- Number ranges
- Groupings
Organization model
- Structure
- Creation of Organization model
- Maintenance of Organization model
- Business partners-Employees & Users Attributes
Products
- Products creation
- Base category
- Set types
- Attributes
Transaction & Item Category
- Creation & maintenance of transaction
- Types of transactions
- Creation & maintenance of Item Categories
- Item category determination
PROFILES – Part – 1
- Org.data determination Generic rule
- Org. data determination Responsibility rule
- Org. data determination profile
- Partner determination procedure Access Sequence
PROFILES – Part – 2
- Action profile Text Profile
PROFILES – Part – 3
- Status profile Date profile Territory Management
Pricing – Part – 1
- Pricing basics Pricing procedures
Pricing – Part – 2
- Pricing conditions Pricing determinations
SAP CRM Marketing – Part – 1
- CRM Marketing basics Marketing plans & elements Segmentation
SAP CRM Marketing – Part- 2
- Campaign Management ERMS & Response tracking
SAP CRM Sales – Part -1
- CRM Sales basics Sales processes Lead Management
SAP CRM Sales – Part -2
- Opportunity Management Quotation Management Sales Order Management Sales Agreements
SAP CRM Service – Part -1
- CRM Service basics Service Process Service Contacts Service order Management
SAP CRM Service – Part -2
- Service Request Management Service Confirmations & plans Service Level Agreements Installed base Management
SAP CRM Web UI – Part – 1
- Business roles PCFG roles Web UI Customizations
SAP CRM Web UI – Part – 2
- Navigation Bar Links , Logical ,Direct Logical Links , Work Centres Transaction Launcher
SAP CRM Web UI – Part – 3
- Role Config. Key AET(Application Enhancement Tool) Interaction centre Customization & process
Practical & real-life overview of project management Implementation
projects & Support Projects Responsibilities of each consultant in a
project team Do’s & Don’ts System Architecture Development system
Test system Production system Transportation